Info and Concepts
When an organisation sells an item to a customer with an expected core to be returned there are extra steps required to ensure traceability is maintained.
The first part of the sale must happen on a Parts Invoice which charges the customer for the full price of the item including the value of the core.
The second part of the process is actioned when the customer returns the core to the organisation. This involves bringing the core item into stock at the care value and assigning it a GRN.
The third part of the process involves re-invoicing the customer for the net amount being the full charge amount less the value of the core.
The sales are raised from within the Sales module.